FAQs

STUFF YOU NEED TO KNOW!

What do I need before ordering?

• You need an up-to-date prescription from an optometrist to order your prescription glasses. You also need to know your pupillary distance (PD). The PD is the distance between the center of each eye. This measurement should be indicated on your prescription. Often, it is not provided by your optometrist, but rather measured by the optician when you place an order for eyeglasses. It should, however, be part of your prescription details; we highly recommend that you request it when you see your Eye Care Professional. Note that you can measure your own PD using our Virtual PD ruler when placing your order. Please refer to How to read my prescription for more information.
  
  If you do not have a copy of your prescription on hand, don't worry! You can simply call your Eye Care Professional and ask for the details of your prescription for eyeglasses (not contact lenses). Your Eye Care Professional is required by law to provide you with this information.
  
  If your prescription is no longer valid, you should go back to your optometrist for a new eye exam and get an accurate prescription. Make sure that you leave with your new prescription in hand, indicating your PD measurement.

Are you qualified to sell prescription glasses?

• Yes we are! Our lenses are customized in a certified laboratory located in NY which is run by optometrists who have been in the business for over 25 years. We do not compromise on the quality of our lenses, which is why we offer you the same quality as would you would get from a high-end optical store. Depending on your State, we can verify your prescription with your Eye Care Professional office. Your glasses are then meticulously customized to your exact specifications by our experienced optical staff.  

How come your prices are so much lower than in stores?

• We believe that the right to sight should be affordable for all. Unfortunately, the major brands and optical chains have taken over the market, forcing customers, regardless of their income, to purchase prescription eyeglasses and sunglasses at a very high price. These prices are typically artificially inflated. By designing our very own frames with the highest quality materials, we cut out the middle men and we sell our amazing eyewear at a reasonable price. We are thrilled to pass the savings on to you guys!

Insurance Coverage

• Simply submit your receipt from BonLook to your insurance company. Since every vision plan is different, we suggest that you contact your vision insurance administrator to find out how you can get reimbursed.  Also, be sure to let them know that the cost of your glasses will be more reasonable. Who knows—maybe they will give you a discount!
• If you participate in a Defined Contribution Plan (FSAs; HRAs; HSAs), prescription sunglasses and eyeglasses are usually covered. Every Defined Contribution Plan is different so you should contact your Human Resources representative at work or your family accountant for more information.

Why do we ask for your birth date?

• We ask for your date of birth in order to verify your prescription with your Eye Care Professional. This is not used for marketing research. We do not sell, rent or disclose your personal information to any third party. Please review our privacy policy.

FRAME

How to choose the best fit for me?

• Finding the best frame online is fun and easy! You can either search through our selection using the measurements of your current frames, or you can shop for the best styles to suit the shape of your face.
  
  If you shop based on the measurements of your old glasses, please choose one of the two following options:
  1. Look on the inner part of your frames' temple (i.e. the arm of your glasses) and you will notice three numbers. See image below:
     
     Follow the example above - The three numbers indicating the size of the frame are: 51-16-140. Use these numbers to shop on BonLook. Enter these dimensions in the Frame Search Function (after clicking on Men or Women) in order to get results that match the size of your face.
  2. Take a measuring tape or a ruler and measure the total width (in millimetres) of your current frames, end to end, from the outside edges. Enter this number in the Frame Search Function to get a frame selection that matches the width of your current frames.
     
     Here are a few tips to help you choose your best fit:
  • The bridge size is very important! If you choose a wide bridge and you have a narrow nose your glasses will be worn pretty low on your nose and vice versa.
  • If you think you have a larger than average head, you should purchase frames with a minimum temple length of 145mm.
  • The total frame width measure is a good indication of how large the whole frame will look on you. Simply grab a ruler, go to your mirror, and compare the total frame width to the width of your face. This will show you whether the frames are a good size for your face.
  • Don't forget—you can also see how hot you will look by using our virtual mirror!
• If you shop based on the shape of your beautiful face, here are some tips:
• 

From what materials are your frames made?

• Many of our frames are made from acetate, which is the highest quality of plastic you can get and is ideally suited to making exceptional eyewear. In addition, we have recently introduced a collection of ultra-lightweight stainless steel frames!

Can I order frames without prescription lenses?

• Of course! If you are buying glasses just to look fantastically stylish but don’t require  prescription lenses, well, all we have to say is enjoy all the compliments that are sure to come your way! For health and security reasons, it is mandatory for you to have real lenses. Therefore, our high quality lenses with Anti-Reflective and Scratch-Resistance protections will be added. To do so, choose the purchase option I don't need prescription lenses/I want blank lenses at checkout.
• If your prescription is very strong (high astigmatism, lazy eye, etc), we recommend you purchase our amazing frames and see your Eye Care Professional for your lenses. To do so, choose the purchase option I don't need prescription lenses/Temporary lenses. For this option, the price will be reduced by $14 at checkout.

What do I do if my frames need adjustment?

• Glasses are super easy to adjust! You simply have to run the temples under hot water for 30 seconds. Don’t use boiling water—we don`t want you to burn yourself or damage your gorgeous new frames! Once the frames are warmed up, you can easily adjust the temples the way you want them to be and then let them cool off for 2 minutes. Repeat until you get the right fit. Also, most optical stores will agree to adjust your glasses for free or for a small fee.
   
  Some tips on how to adjust plastic or metal frames:
  
  Too low or too high on your nose?
  If your glasses are too low on your nose or tend to slide on your nose, adjusting the temples should do the trick. Start by adjusting the end of the temples so that they curve more inward (toward your head) and therefore grip your head better. You can also bend the end of the temple on a downward angle so the curve is right behind your ears.
  
  If your glasses are too high on your nose, start by adjusting the end of the temples so they curve more outward (toward your ears) and therefore have less of a grip on your head. You can also bend up the end of the temple so the fit will be more comfortable behind your ears.
  
  Frames are too tight or too loose?
  If your frames are too tight... adjust the end of the temples so that they curve more outward (toward your ears) and therefore squeeze your head less.
  If your frames are too loose... adjust the end of the temples so that they curve more inward (toward your head) and therefore fit more closely to your head.
  
  My frames are not even!
  This is very common as most people don’t have their ears even to their eyes. Simply adjust your frames by raising one temple (not the hinge) up or down to match the other side of the frames when you are wearing them. 

Do you sell regular sunglasses AND prescription sunglasses?

• Yes! You can order regular sunglasses and add your prescription to any sunglasses! We offer a fantastic selection of sunglasses and they all come with a high quality UV protection.

PRESCRIPTION

How do I get  my prescription?

• If you do not have a copy of your prescription with you, simply call your Eye Care Professional and ask for the details of your prescription for eyeglasses (not for contact lenses). By law, your Eye Care Professional is required to provide you with this information.  If your prescription has expired, you should go have a new eye exam and make sure to leave with a fully-detailed prescription including your PD measurement.

Who verifies my prescription?

• If you are ordering frames from the following States: Alaska, Alabama, Arizona, California, Connecticut, Florida, Georgia, Kentucky, Massachusetts, North Carolina, New Jersey, New York, Ohio, Rhode Island, South Carolina, Tennessee, Vermont and Washington, we have to verify your prescription with your Eye Care Professional, which is why we ask for your Eye Care Professional’s details as well as your date of birth.
  
  If you are not ordering from one of the States listed above and have an up-to-date prescription, we will not verify your prescription with your Eye doctor (unless you want us to) and you are not required to send us a copy or proof. However, be assured that your prescription will be verified by our optical staff. Prescriptions are very easy to read and each citizen is responsible to see his/her optometrist preferably every two years for an eye exam.

How do I read my prescription?

• It’s easy! A prescription usually looks like this
  

  	SPH	CYL	AXIS	ADD	PRISM
  O.D.	-3.25	-1.00	176
  O.S.	-3.50	-1.25	180

• Or like this:
  R -3.25 / -1.00 x 176
  L -3.50 / -1.25 x 180
  
  What do these numbers mean?
  
  O.D = Right eye
  O.S = Left eye
  
  SPH = Sphere. This is the main part of your prescription. It indicates the strength of your myopia (nearsightedness) or your hyperopia (farsightedness).
  • If you are nearsighted, you will see a minus sign (-3.25) in the SPH column
  • If you are farsighted, you will see a plus sign (+4.50) in the SPH column
  • If you see the infinity (∞) symbol, or Pl or PL in the SPH column, it means you are neither nearsighted nor farsighted. In this case, don't enter anything in this drop-down menu (leave it blank).
    
    The SPH number is sometimes written without the decimal point and you might find the positive or negative symbol written above the number rather than in front of it. For example, 150 is the same as +1.50 and -25 is the same as -0.25.
    
    Please note that we accept prescriptions of a minimum of -8.00 to a maximum of +4.00 for SPH powers. If your prescription is outside this range, we suggest you purchase the frames only and go see your Eye Care Professional for your lenses.
• 
  CYL= Cylinder. This indicates whether you have astigmatism. If the CYL column is empty, or indicates a DS or SPH, it means you don’t have astigmatism. In this case, don't enter anything in the drop-down menu (leave it blank). On the other hand, if there is a value, it means you have astigmatism and will enter a value in the AXIS column. Simply enter this value in this drop-down menu. Please note that we only accept prescriptions that have a CYL value between -3.00 and +3.00.
  
  AXIS = AXIS. This indicates the location of your astigmatism. Its value is always between 1 and 180 degrees and should always be a whole number (no decimal point). If you don’t have astigmatism, don't enter anything in the drop-down menu (leave it blank). If you do have a value in that column, simply enter it in the drop down menu.
  
  ADD. This section indicates that you need progressive lenses, which we sell for an additional cost of $199. Our progressive lenses have no line and no distortion - the best you can find on the market! Please refer to the section Do you sell bifocal, multifocal or progressive lenses? for more information. Here's an example of a prescription with ADD values:
  
  PRISM. This section is usually left empty but if there is a value, it means you have a special prescription because of a specific condition (e.g. lazy eye). We recommend you purchase our frames only and see your Eye Care Professional for the lenses.

My prescription does not have any "CYL" or "AXIS" value

• If you don’t have a value for the CYL or AXIS, it simply means that you do not have astigmatism. Therefore, don't enter anything in the drop-down menus. To learn more about what these values mean, please refer to How to read my prescription for more details.

My prescription has "ADD" or "PRISM" values

• If you have an ADD value, it means you need progressive lenses, which we sell for an additional $199. These lenses are the best on the market as they have no line and no distortion! Please refer to the section Do you sell bifocal, multifocal or progressive lenses? for more information.
  If you have a PRISM value, it means you have a special prescription because of a specific condition (e.g. lazy eye).  In that case, we recommend you purchase our frames only and see your Eye Care Professional for your lenses.

What do I do if my prescription is outside of your range?

• We accept prescriptions in the following ranges:
  • SPH -8 to +4 (ultra thin lenses are required if SPH is between -3.25 to -8.00 OR between +2.25 to +4.00)
  • CYL -3 to +3 (ultra thin lenses are required if CYL is between -2.25 to -3.00 OR between +2.25 to +3.00)
  • AXIS no limit
  • ADD +0.75 to +4.00
• If your prescription is outside the above ranges, we recommend you purchase our amazing frames and see your Eye Care Professional for your lenses.

What is my Pupillary Distance Measurement?

• The Pupillary Distance, also called PD, is the distance between the center of each eye. Unfortunately, it is often not provided by your optometrist, but rather measured by the optician when you place an order for eyeglasses. However, it should be part of your prescription details. Therefore, we highly recommend you request it when you see your Eye Care Professional.
  
  PD is measured in millimetres and used to align the center of the lenses with your pupils. If the only value you are missing is the PD measurement, it is possible to measure it with our Virtual PD ruler OR by yourself (although is not recommended) by following these steps:
  
  
  • Step 1 – Place a simple ruler (that measures in millimetres) on your nose so that the starting point of the ruler is exactly at your left or right pupil. Keep the scale leveled
  • Step 2 – Stand in front of a mirror or ask a friend (easier) to measure the distance between the pupils while you look straight ahead
  • Step 3 – Repeat this four times for increased accuracy
• As a quick guideline, most PD values have a range of 57 mm to 65 mm. The average PD for men is 64mm which equals to a monocular PD of 32 & 32 and the average PD for women is 60 which equals to a monocular PD of 30 & 30. If your Eye Care Professional wrote down your PD, it might be written as 63/61. This means the distance PD is 63 and the near PD is 61. You have to enter the Distance PD only (63). You may also have two numbers (monocular PD value). See example below:
  • O.D 31.5
  • O.S 31
    These two numbers are your monocular PD, which is even more accurate in the event that your PD is asymmetrical.
     
• You can also measure your PD virtually by using our PD measurement tool when you place an order. Please note that when you use this PD measurement tool, BonLook's customer representatives automatically receive a photo of your face… so please be prepared ;).

I’m not so sure how to enter my prescription – can I email or fax it to you?

• No problem. Select your frames and when it’s time to order, choose the option I WILL SEND MY PRESCRIPTION LATER. Depending on your prescription, we will select the lens thickness best suited for you. For the time being, you will be charged for the frames and the very thin lenses on your credit card. Please note that you will need ultra thin lenses if your prescription has a SPH between -3.25 to -8.00 or +2.25 to +4.00  and/or a CYL between +/-2.25 to +/-3. These lenses cost an additional $30. If this will be the case, we will notify you with an email (within 48 hours) to let you know how to proceed to complete your order. You can email us your prescription at support@bonlook.com OR fax it to 1-877-342-8942.

Can I use my contact lenses prescription to order glasses?

• No. Contact lenses prescriptions can be very different from your eyeglasses prescription. Make sure that your prescription is for glasses and not for contact lenses.

What kind of lenses do you offer?

• We only offer high-quality lenses--the same as those found in traditional optical stores. We simply don’t sell the most expensive brands and we don’t make a huge mark-up.
• The lenses that come with our acetate frames are plastic and we offer you two choices of thickness for you to look your best. 
• Wondering why we don’t sell glass lenses? Well, the market has changed and glass is no longer the material used because it is too heavy and breakable. Plastic is the way to go because the scratch resistance coating makes them the most resistant and light weight lenses you can get.
• Here’s a little description of the two types of lenses we offer for single vision and progressive:
  • Very thin: they are thin and light. They are perfect for regular prescriptions. These lenses are included: $99 Frames & Lenses!
  • Ultra thin lenses: they are the best option for high prescriptions to avoid that old "Coke bottle glasses" look! These lenses cost an additional $30.
• Our new stainless steel frames are made with polycarbonate lenses.
• All our eyeglasses come with high-quality anti-reflective and scratch-resistant protections and are customized in a certified laboratory in NY supervised by optometrists. All sunglasses come with a UV protection for you to enjoy the sun to the fullest :)
• Progressive lenses are high-definition free-form lenses and cost an additional $199. They are by far the best progressive lenses on the market as they don't cause any distortion like the conventional progressive lenses. Please refer to the section Do you sell bifocal, multifocal or progressive lenses? for more information.
• Polarized lenses cost an additional $100 and reduce the brightness and glare from surfaces, such as light reflecting off water, the road or the hood of a car, while still allowing clear vision. Wearing them can ease the eyestrain when driving for long hours or make it easier to practice a variety of summer sports. While their retail value easily goes over 600$, our customers will be able to see summer through polarized lenses for only $199 with prescription or $99 without.

What kind of protections (coatings) do you sell?

• Anti-Reflective and scratch-resistance protections are FREE and come with all our eyeglasses!
• UV protection is also FREE and come with all our sunglasses!

Do you sell bifocal, multifocal or progressive lenses?

• Yes! You can get stylish frames with No Line No Distortion progressive lenses. These lenses also come with high quality anti-reflective and scratch resistance protections. Since some people have a hard time wearing conventional progressive lenses because of the distortion, we've decided to only offer High-Definition Free Form progressive lenses. These lenses are usually very expensive as they are the newest technology but we offer them for an additional $199 only. See an example below of how clear your vision will be with High-Definition Free Form progressive lenses:
  

SHIPPING

Where do you ship?

• We ship everywhere in the world!
  • We ship everywhere in the United States
  • We ship all over the Americas
  • We ship all over Europe
  • We ship all over Asia
  • We ship all over Africa
  • We ship to Australia and New Zealand
• For all locations outside the USA – the client is responsible for all custom duties and taxes. BonLook is not responsible for lost packages.
• We do not ship to PO Box or APO box.

How much does it cost and how long does it take?

• Free shipping on orders of $99+ for US continental.
• We usually process orders between 2-4 business days (it sometimes take more time because we need your Eye Care Professional to get back to us). Shipping usually takes between 2-5 business days for domestic orders and up to 15 business days for international orders.
  
  

  	GROUND SERVICES		AIR SERVICES
  DESTINATION	PRICE	TIME	PRICE	TIME
  United States Continental* U.S. Alaska, Hawaii, Puerto Rico   North America South-America Europe Asia Oceania Africa	Free $12.00   N/A N/A N/A N/A N/A N/A	2-5 days 2-7 days   N/A N/A N/A N/A N/A N/A	N/A N/A   $25.00 $35.00 $35.00 $35.00 $35.00 $35.00	N/A N/A   5-8 days 5-15 days 5-15 days 5-15 days 5-15 days 8-20 days

  
  

  For all locations outside the USA – the client is responsible for all custom duties and taxes. BonLook is not responsible for lost packages.
  Prices are estimations only and subject to change depending on your location and the courier.
  Time is estimated in business days only – week-end, holidays, customs clearance, etc, are not included.

  
  We will email you with a tracking number when your order has been shipped so you can check the status of your order at anytime.
  
  If you have any questions regarding the shipping of your order, please contact us at support@bonlook.com.

PAYMENT

How can I pay?

• We accept VISA and MasterCard credit cards.

Is my payment secured?

• We respect your privacy, therefore your payment is 100% secured. Every single transaction is verified by MasterCard® SecureCode™ and Verified by Visa®.
• Our payment page complies with the PCI DSS (Payment Card Industry Data Security Standards) and your information is protected with an SSL encryption.  BonLook does not store any credit card data on our server. Please review our Privacy Policy.

RETURN POLICY

What’s your return policy?

• Check our Return Policy page for full disclosure of our refund and exchange policy. Do not hesitate to write us at support@bonlook.com if you have any question or comment.