The easiest policy ever.
Free 30-Day Exchange or Refund, free return shipping (U.S. continental only)
At BonLook, we’re devoted to matching you with affordable, fashion eyewear you’ll adore. When you're happy, we're happy!
To request an exchange or refund, simply click 'My Account' and log in. Then, click the tab that says 'Orders' and select the option 'Return/Exchange'. The return request form will then appear; fill it out and one of our customer happiness representatives will contact you by email within 1 business day to guide you through the remainder of the exchange or return process. You will be sent a pre-paid return shipping label to return your frames with (U.S. continental only).
To return your package, please follow these 3 steps:
- Print out your shipping label.
- Please make sure the glasses or sunglasses are in perfect condition; the same as when you received them. Return all original materials sent by BonLook.
- Please use the same shipping box and tape the box securely. Do not return your glasses or sunglasses in an envelope.
- We accept parcels postmarked within 30 days from the date of delivery. Please allow us 10 business days to process your request upon receiving your parcel.
- We will contact you again via email to confirm the receipt of your glasses or sunglasses and proceed with the exchange/return.
- Please note that original shipping is non-refundable.
- In the event that the merchandise in question was on promotion and marked final sale, we will be unable to provide a refund or exchange. Note that these products will clearly state that this is the case in their description
- We do not repair eyeglasses, replace lenses in your old frames, nor accept frames that are not from BonLook.
- Maximum of 2 exchanges per pair of eyeglasses and/or sunglasses (with or without prescription)
- If you did not enter your prescription correctly, we will happily send you a brand new pair of frames. Since we need to create new lenses with the corrected prescription, we must charge a fee of $40 for very thin lenses or $70 for ultra thin lenses.
- If you have any questions or concerns about our exchange and return policy, feel free to contact our customer happiness team!