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REOPENING OF SEVERAL STORES
The health and safety of our customers and employees is our priority!

In continuing support of our local governments' efforts to reduce the impact of COVID-19 on our communities, select BonLook stores will be closed until further notice. We continue to monitor the situation closely, and we invite you to consult this blog post to stay up to date about our reopenings and closings.

Alberta

Our Kingsway Mall, Market Mall , Chinook Centre and West Edmonton Mall stores have reopened on May 14-15 by appointment only. If you want to buy new glasses, please book your appointment here. If you would like to have your glasses repaired or adjusted, reserve your spot here.

BC

Our Guildford Town Centre, Pacific Centre and Richmond Centre stores have reopened on May 15 by appointment only. If you want to buy new glasses, please book your appointment here. If you would like to have your glasses repaired or adjusted, reserve your spot here

Manitoba

Our Polo Park store in Winnipeg has reopened on May 4 by appointment only. If you want to buy new glasses, please book your appointment here. If you would like to have your glasses repaired or adjusted, reserve your spot here.

Ontario

All our stores in Ontario are now open by appointment only. If you want to buy new glasses, please book your appointment here. If you would like to have your glasses repaired or adjusted, reserve your spot here.

Quebec

All our stores in Quebec are now open by appointment only. If you want to buy new glasses, please book your appointment here. If you would like to have your glasses repaired or adjusted, reserve your spot here.

What's it like in-store?

Your shopping experience might differ a little from what you’re used to. But rest assured, our mission remains the same: to provide you with a remarkable (VIP!) eyewear experience. Here are some important details:
1- Don’t hesitate to create a Wish List in advance. It will facilitate your experience.
2- Unfortunately, you will not be allowed to come accompanied into the store.
3- You will be asked to wait at the entrance of the store until we come and see you.
4- You'll have to put on a mask and use the provided hand sanitizer. It's MANDATORY to come with your own mask, face shield or face covering. FYI, all staff will also wear a mask and/or a visor.
5- You'll have to maintain a 2-metre distance between yourself and other customers.
6- Upon entering the store, you will be seated and an optician or stylist will then assist you for 30 minutes. Appointments are a little longer than usual because we disinfect each pair of glasses before you try it on. We also clean all surfaces at least every two hours.

Come visit us online!

As leading web providers of optical products, we are happy to be able to continue to serve you via our website. Find out how our styles suit you with our 3D virtual try on!
Try on(line)

Contact our customer support team!

We remain available to answer your questions by email, phone and live chat from Monday to Sunday, 9 a.m. to 9 p.m. ET.
Reach out

We are thankful for your understanding, and we look forward to seeing you as soon as possible!

Need help?

Customer service hours
Monday to Sunday: 9 a.m. to 9 p.m. ET
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