The makings of your order
Behind the scenes: now that you’ve made your choice
We check to make sure that your prescription is valid before having it fulfilled by our lens manufacturers.
We fabricate lenses tailor-made for your prescription and apply any additional coatings you’ve opted for.
Testing for quality
We carefully examine lens quality and test against your prescription to ensure your visual requirements are met.
What we’re looking for
Before our team can fulfill your order, we need a prescription that has been validated by a licensed optometrist no longer than two years ago. Once you’re ready to enter your information into your account, please make sure that your full name, the date your eye exam was held and the name, licensed number and signature of your optometrist are clearly indicated on the pictured prescription.*
*Required information can differ depending on the province
Letting youinto the lab
Wondering what goes into getting your glasses? Our lens lab is where we can quality control all lenses and fit them to your prescription’s specifications. Read all about it here.
Step 1: Choosing
The right lens matches your prescription and personal measurements. We take every detail into account when preparing your glasses.
Step 2: Cutting
Tailored to your vision: every lens is cut to the measurement of your chosen style, then carefully inserted into the frame.
Step 3: Inspecting
Your order is meticulously inspected by our eye care team to ensure the prescription is accurate and meets quality control standards.
Step 4: Shipping
This is where it starts to get good. Your order is shipped from the lab to our distribution centre for a final analysis before we send it your way.
Quality assurance guide
Our high standards
Every pair of glasses is exceptional.
Before they’re packaged and shipped to you, our experts check — and check again — every single pair of glasses. We go the extra mile to ensure that every pair is nothing short of perfect before coming home to you.
- Rigorous quality assurance is performed on all glasses and sunglasses
- Our team looks for any manufacturing defects through spot checks
- We check frame durability and re-test the prescription to ensure it fits all specifications
Then, we ship them to you.
Once everything’s been deemed up to standard, we package up your glasses, prep them for the journey ahead and ensure they’re ready for their final destination: your eyes.Check Order Status
Need post-purchase help?
Reach out to our customer service team.
Sat, 9am - 5pm